Last Updated: July 5, 2024
1. Introduction
Welcome to Exreprotein, LLC (referred to as “Exreprotein”, “we”, “us”, “our”, the “Company”, or similar terms). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information relating to individuals (“Personal Information”) when you visit our website, www.exreprotein.com, including any other media form, media channel, mobile website, or mobile application related or connected thereto (collectively, the “Site”).
We encourage our customers, suppliers, and other interested parties to read this Privacy Policy. If you choose to use our Site, then you agree to the collection and use of Personal Information in relation to this policy. The Personal Information that we collect are used to administer and improve the Site, or to provide delivery of products or services. We will not use or share your Personal Information with anyone except as described in this Privacy Policy. The transmission of sensitive information collected is encrypted using secure socket layer technology (SSL).
2. Personal Information We Collect
We may collect Personal Information about you in a variety of ways. The Personal Information we may collect on the Site includes:
2.1 Personal Data
Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as company name, job title and research interests, that you voluntarily give to us when you register an account with the Site or when you choose to participate in various activities related to the Site, such as submitting contact forms for purchasing, marketing or technical support activities.
2.2 Website Use and Navigation Data
Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site. This non- Personal Information does not identify who you are.
2.3 Financial Data
Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) is collected and processed by our third-party payment processor (see 4.3 Third-Party Service Providers). For example, if you pay with a credit card, the payment information that you provide through the Site is transmitted directly to our payment processor. We may receive certain information about your payment card from our payment processor, such as the last 4 digits of your card number and its expiration month and year in confirmation of your payment.
2.4 Cookies
Cookies are files with small amount of data that are commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and may be stored on your computer’s hard drive.
Our Site uses these “cookies” to collect information and to improve our Site. You have the option to either accept or decline these cookies and know when a cookie is being sent to your computer. If you choose to decline our cookies, some portions of our Site may not function properly.
3. Use of Personal Information
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use Personal Information collected about you via the Site to:
- Facilitate your creation and management of your account.
- Process your transactions and send you related information, including purchase confirmations and invoices.
- Fulfill and manage purchases, orders, payments, and other transactions related to the Site.
- Send you technical notices, updates, and administrative messages.
- Respond to your comments, questions, and provide customer service.
- Manage your subscriptions to our marketing materials, newsletters, email, and other communications.
- Exreprotein does not sell, re-sell, or distribute for re-sale Personal Information.
4. Disclosure of Personal Information
We may share Personal Information we have collected in certain situations. Your Personal Information may be disclosed as follows:
4.1 By Law or to Protect Rights
If we believe the release of Personal Information is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your Personal Information as permitted or required by any applicable law, rule, or regulation.
4.2 Business Transfers
We may share or transfer your Personal Information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
4.3 Third-Party Service Providers
We may share your Personal Information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance. However, they are obligated not to disclose or use the Personal Information for any other purpose.
4.4 Marketing Communications
With your consent, we may share your Personal Information with third parties for marketing purposes, as permitted by law. However, we will not permit those parties to retain your personal information for their own promotional activities. If we are using your Personal Information with your consent, you may withdraw your consent at any time by emailing us at info@exreprotein.com.
5. Security
We use administrative, technical, and physical security measures to help protect your Personal Information. While we have taken reasonable steps to secure the Personal Information you provide to us, please be aware that despite our efforts, no security measures are 100% secure and reliable, and no method of data transmission can be guaranteed against any interception or other type of misuse.
6. Links to Other Sites
Our Site may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that we do not operate these external sites. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility or endorsement of the content, privacy policies, or practices of any third-party sites or services.
7. Policy for Children
We do not knowingly solicit information from, or market to, children under the age of 13. In the case we discover that a child under 13 has provided us with Personal Information, we will immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us at info@exreprotein.com so that we will be able to perform the necessary actions. Our Site is designed for an adult audience only, and anyone under 18 years old should not use this Site.
8. Site Disclaimer and Limitation of Liability
Exreprotein does not guarantee the continuous, uninterrupted, or secure access to the Site. The Site is provided on an “as is” and “as available” basis. The operation of the Site may experience interference or interruption by multiple factors outside of the control of the Site or Exreprotein.
Exreprotein and those acting on behalf of the Company, shall not be held liable, under any circumstances, for any direct or indirect losses or damages in connection with the use or inability to use this Site.
9. Password and Account Security
Setting up an account through the Site may require creation of a password. Upon creation of a password, password holders are responsible for (1) keeping the password confidential and secure, (2) restricting access to the Site when a password-encrypted account is in-use, and (3) maintaining the usable status of the email address associated with the account. The user associated with the account on the Site accepts full responsibility for all activities that occur within the Site account and/or the use of the password.
Exreprotein will not provide passwords over the phone, nor will passwords be sent to any email address other than the one used to register the account.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time in order to reflect changes to our practices or other operational, legal, or regulatory reasons. You are advised to review this Privacy Policy periodically for any changes. These changes are effective immediately after they are posted on this page.
11. Contact Us
If you have questions or comments about this Privacy Policy, please contact us at:
info@exreprotein.com